Product Quality and Compliance

Quality Standards

We have rigorous quality standards and employ various methods to ensure the excellence of our products. This includes establishing transparent expectations with our suppliers, implementing multiple testing mechanisms, and conducting thorough on-site quality audits. Specifically, for our golf clubs and balls, we strictly adhere to U.S. Golf Association Equipment Rules, closely monitoring processes to ensure compliance. At each of our facilities in Carlsbad, Chicopee, Monterrey, and Fort Worth, a detailed Quality Assurance Procedure document outlines site-specific audit procedures. The documents describe the processes at each facility, the frequency of the audit, and specific elements audited for each process, among others. For instance, at our Chicopee golf ball manufacturing facility, a dedicated on-site quality team conducts daily monitoring to ensure adherence to quality standards. The audit frequency varies based on the process and product, with some processes monitored continuously.

Similar standards and processes extend to our suppliers. Our suppliers are subject to regular audits by our local quality teams to ensure ongoing compliance with our quality expectations. We further uphold our quality assurance measures by conducting additional product audits upon their arrival at our facilities. In the event of identified quality issues, a root cause analysis is conducted, and corrective actions are implemented swiftly to resolve the issues.